With the development of internet-shops and various online services with the complex and "advanced" functionality, the issue of operational support is very important. Going examples are not necessary. Get at least, any medium or large online store. When searching for a suitable product, we are not rare in some question, to seek to have the forum or read it in the review of the product. The same can be said about the online services. Study sections with a description of the resource opportunities or search for an answer to your question in the FAQ, it may take a very long time and do not give a positive result.
One possible solution might be to create a more detailed and complete information. But, in our opinion, it is not very effective and, moreover, labor-intensive. It is much easier to use services for online counseling directly on the site. If visitors have a question related to the product or its functionality, it can get the answer in just a few minutes, if not instantly.
Today there is a huge selection of all systems on-line counseling. Most of these systems are paid as Free versions are not as functional and quality. So if you decide
to "put" on-line consultant on site , it is better to choose paid option. Below we describe what may be useful, such a system as an example a convenient, functional, and yet, a free system - RedHelper .
RedHelper - a consultant who is always there
The main objective of the system - to make contact with visitors and, therefore, potential buyers are more effective. It will be held around her and functionality of any system for online counseling.
For example, using RedHelper visitor can ask a question while on any page, and get an instant response from the operator. This is achieved through a well thought-out applications for operators that do not require long study and almost intuitive at first sight. In addition to the function " Print Monitor "response to a question can be formulated as soon as commonly understood meaning of the question at the first words. For those who are accustomed to communicating through the jabber clients , provides the function of the same name that can further simplify operator interaction with the visitor.
In addition to answering the operator can ask the question first , if, for example, sees that a person can not be the right choice. This is made possible by a function which allows the operator to monitor all movements of visitors to the site and, therefore, to offer their assistance at the right time. Adding to these data information on the town in which the visitor is living with what the page or search query he came, as well as which pages he visited, the operator receives almost all of the necessary information. These data allow him (the operator) is not only ask the question first, but the answer is not even the questions of visitors.
Of course, it's not all the features of the system, for example, if the operator is not online, he addressed the issue will be sent to their mailbox. The system also can alert operators of new clients sound or visual signals. In Control Panel, you can see the statistics of the operators, or view a history of conversations with visitors.
All these functions can be tested right now is because the system is free and will remain so for at least another 1-2 months until the developers RedHelper not implement all planned functionality. But even after this period, the system will remain free for sites with traffic up to 100 unique visitors, which will allow to provide good support for the first customers for the "young" sites.
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